Welcome to Digit-i! These Terms of Use (the “Terms”) govern use of our web-based medical management platform and use of our websites and the resources we make available on our websites, such as our Guides, videos, blog and more. We refer to our platform, websites and resources collectively as the “Services”.
Notice to Patients
These Terms do not apply to patient files. For information about your patient file, please contact your practitioner. For information about how your patient information is collected in connection with our medical management platform, see our Privacy Policy.
Acceptance
Please take a moment to read these Terms carefully before subscribing to or using any of the Services. These Terms are a legal contract between Digit-i Software Inc. (“Digit-i”or “We”) and each person who uses the Services and are accepted by subscribing to our medical management platform or by otherwise using our websites and resources. These Terms may be updated or amended from time to time.
In these Terms, we use the word “Subscriber” to refer to anyone (for example, a health clinic or health practitioner) who subscribes to and pays for our medical management platform. We use the word “you” to refer to any individual user of our Services, such as a practitioner or staff member at a Subscriber’s clinic, or an individual browsing or using our websites and resources.
Intellectual Property
- Ownership of the Services. Digit-i owns, or has obtained the rights to use, all intellectual property rights in the Services. This includes the underlying software and technology that operates the Services; all materials and content posted or made available on our website or through the Services, such as our Guide, videos, photos, illustrative graphics, text, research and blog postings; and the trademark, Digit-i™.
License to You. Digit-i grants each Subscriber, and each individual using the Services, a limited license to access and use (i.e., display, print, download) the materials and content within the Services solely on a personal computer or device for the Subscriber’s internal business purposes and for your own personal, non-commercial use, provided that:
- You retain and keep intact all copyright, trademark or other proprietary notices (such as © 2019 Digit-i. All Rights Reserved);
- You do not disseminate or distribute our materials or content publicly;
- You do not sell or otherwise commercialize our materials or content for your own gain or for the gain of any other person; and
- You abide by our Acceptable Use Policy below.
Your Feedback and Contributions.We love to receive your feedback about our Services and to include your contributions in our resources where possible, such as adding your shared chart templates to our chart template library. To ensure we have the proper rights to do this, you grant Digit-i a non-exclusive, royalty-free, worldwide, perpetual and irrevocable right and license to use your feedback and contributions, including incorporating them into the Services and sharing them with other users. Please note that providing feedback or contributions does not make you an author, inventor or contributor of the Services and does not entitle you to any compensation or to any ownership rights in the Services.
Third-Party Services. We may offer integrations with third-party services that you may choose to use with our Services, such as email services, payment processing, patient assessment tools, online bookkeeping, electronic billing and insurance claims. Please note that your use of such third-party services is governed by the legal terms of those third parties, and not by these Terms of Use. Digit-i is not responsible for those third-party services.
Acceptable Use Policy
Users of our Services are expected to behave responsibly and to show respect for our people, our intellectual property and the law. You agree to communicate with Digit-i team members in a mutually respectful manner at all times.
In addition, you must not:
- “frame” or “mirror” any content from our Services on any other website or server;
- post or transmit any material that is unlawful, harmful, defamatory, obscene, profane, discriminating, harassing, threatening, infringing of intellectual property, invasive of privacy rights, or otherwise objectionable;
- harvest, scrape or otherwise collect information about others from our Services, including names and email addresses;
- probe, scan or test the vulnerability of the Services or any web site, or breach the security or authentication measures of the Services;
- forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send on or through the Services; or
- pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
Digit-i reserves the right to suspend or terminate your use of any or all of the Services, or take other appropriate remedial action, to address any inappropriate conduct or any violation or suspected violation of our Acceptable Use Policy or these Terms.
Subscribing
Subscription. You can subscribe to our medical management platform by signing up for one of our subscription plans and paying the applicable fees. Subscriptions run on a monthly basis. Fees are charged monthly in advance in accordance with the billing information provided by you at the time of subscription. Account Owners (defined below) may update their Subscriber’s billing information or cancel their Subscriber’s subscription at any time through their account settings or by contacting us: Contact Us. Except as set forth below under Payments Cancelations and Refunds, all fees are non-refundable. Subscriptions and fees may be increased to match increases in your platform usage over time.
Availability of the Services. Once a Subscriber has subscribed and paid, Digit-i will make the Services available to the Subscriber’s users (i.e, practitioners, staff, patients) for the subscription plan purchased. However, please note that Digit-i cannot be responsible for any unavailability of the Services caused by circumstances beyond our reasonable control, such as internet outages or issues with your computer systems or devices.
Limitations. Our websites and resources are provided for general information about Digit-i products and services. They may not always be accurate or complete and are not intended to provide legal advice. We recommend that Subscribers obtain their own guidance and advice with respect to regulatory and legal compliance. Content and resources on our websites may be varied or discontinued from time to time.
Subscriber Accounts
Account Owner. The person signing up for a subscription on behalf of a Subscriber is the “Account Owner” and will be authorized to administer the account for the Subscriber. This includes authorizing additional user accounts for practitioners and staff, and granting and revoking user access rights and permissions. Each Subscriber will have only 1 Account Owner. All questions about a Subscriber’s subscription and its user account(s) should be directed to the Account Owner. A Subscriber may change its Account Owner through its account settings.
User Accounts. Subscribers and their users must provide accurate, current and complete information when creating their user accounts. Subscribers are responsible for all activities that occur under their user accounts and for any issues, claims or disputes arising out of the conduct of their users. Subscribers must take appropriate steps to protect their user accounts, including:
- Requiring users to set strong passwords
- Keeping user ID’s and passwords confidential
- Not providing any false identity information to access the Services
Digit-i will not be liable for any losses or damages caused by a Subscriber’s failure to maintain the confidentiality of its user accounts and its account credentials. If you discover or suspect any unauthorized access to or use of your Subscriber or user account, please reset your password immediately and notify us at info@digit-i.com .
Subscriber Data
Ownership and Control. Each Subscriber retains ownership and control of its patient data and all information collected, entered, created or otherwise provided by the Subscriber and its users in the course of using the Services (“Subscriber Data”). Subscribers may be referred to as a “health information custodian”, a “covered entity” or a “controller” depending on their location and the privacy laws applicable to them. Subscribers are responsible for ensuring that their collection and use of Subscriber Data complies with applicable laws and regulatory requirements.
Each Subscriber determines:
- What Subscriber Data to collect;
- How the Subscriber will use the Subscriber Data;
- Which practitioners and staff have access to Subscriber Data;
- How long the Subscriber will store Subscriber Data; and
- On what basis the Subscriber will delete Subscriber Data.
Storage and Access. Digit-i is a service provider to Subscribers and may be referred to as an “agent”, “business associate” or “processor” of the Subscriber. Digit-i will keep Subscriber Data stored securely as described below under Security. Digit-i will only access Subscriber Data at the request of a Subscriber or its users, or where needed in order to prevent or address technical problems affecting the Services or if required by law, regulation or court order. As we otherwise have no control over Subscriber Data, we are not responsible for incorrect, incomplete, lost or damaged Subscriber Data, except to the extent it is caused by our failure to meet our obligations under these Terms.
Questions About Subscriber Data. If you have any questions about your Subscriber Data, please contact your Account Owner. If an Account Owner has any questions about the management of Subscriber Data in the Services, the Account Owner may contact us at info@digit-i.com.
Anonymized/Aggregated Data. Digit-i may use computer-generated algorithms to gather anonymous and aggregated information from Subscriber Data in order to assist in our continued development and improvement of the Services, and for research, data analysis, benchmarking, statistics or trend analysis. We will ensure that none of the information we gather identifies, or could be used to identify, any user or patient. Digit-i may share such anonymized information with Subscribers and others, for example, by providing insights into most common conditions, most popular treatments or benchmarking fees against industry or regional norms.
Security
Safeguards. Digit-i will maintain industry-standard administrative, physical and technical safeguards to prevent the unauthorized access, use or disclosure of Subscriber Data processed through or stored in the Services. These safeguards include, but are not limited to, security policies and training for our personnel, access controls, minimum security certifications and practices for our data centers, PCI-compliant payment processors and encryption.
Security Features. The Services also contain features which allow you to further enhance the security of your Subscriber Data. For example, by establishing account access controls for each user; blurring part of your screen so it cannot be read by others around you; and the ability to sign and lock charts to prevent charts from being accidentally overwritten. See our online Guide for further details or Contact Us for assistance.
Security Breach. Digit-i will notify affected Subscribers if Digit-i determines that the security of the Services has been breached and this results in Subscriber Data being accessed by or disclosed to an individual or entity who is not authorized to access or receive such information. Digit-i will report to the affected Subscriber(s) on the corrective action being taken in response to such security breach and will reasonably cooperate with such Subscriber(s) in mitigating the effects of any lost or compromised Subscriber Data.
Your Responsibility. Subscribers and their users will notify Digit-i immediately if they become aware of any unauthorized use of their account(s), of any user ID and password, or any other known or suspected breach of security.
Data Retention Policy
During Your Subscription Term. Our medical management platform is designed to retain, protect and preserve the integrity of Subscriber Data in order to assist our Subscribers with their regulatory and compliance obligations around patient records. As a result, we will not delete Subscriber Data during your subscription term, unless there is a regulatory or legal requirement to do so. If you have such a requirement, please have your Account Owner Contact Us.
Data Export. Subscribers may export their Subscriber Data at any time and should do so prior to ceasing or terminating their use of our medical management platform. Practitioners who change practices may also arrange with their Account Owner for export of their patient data. Details on how to export your Subscriber Data can be found in our online Guide, or Contact Us for assistance.
After Termination. When a subscription expires or is terminated, the account is deactivated. This means the account and any Subscriber Data associated with the account is no longer available for use and cannot be accessed through the internet. The account and its Subscriber Data will be retained in the event the Subscriber wishes to re-activate the account. We will store Subscriber Data securely and isolate it from any further processing while it is deactivated.
Account Owners may Contact Us with questions about their Subscriber Data. Please note that, in order to maintain strict security of Subscriber Data, we cannot take instructions from anyone other than the Account Owner.
Payments Cancelations and Refunds
Billing and renewals. You agree that Digit-i has the right to:
- Charge your credit card annually or monthly based on your subscription
- Charge your credit card when you purchase an extra bundle offered by Digit-i service such as an extra SMS bundle or other bundles offered by the Digit-i service
- Change the rates without prior notice.
We accept payments online using Visa and MasterCard credit/debit card in all currencies.
At all times you will find the pricing of the packages on our main page https://www.digit-i.com.
In case Digit-i changes its pricing, the changes will take effect on the next subscription cycle. If you do not agree to the price change you have the right to terminate your subscription before the next subscription cycle.
Our pricing may differ from country to country, you will be charged based on the pricing of the country you subscribed from. If you are changing country and you need to change your subscription fee based on the country, you have to send an email to info@digit-i.com You may not start your subscription based on a country that you do not operate in. Digit-i is not responsible for any extra bank fees, interest charges or finance charges.
Cancelations and Terminations. You can cancel your subscription with Digit-i service at any time, You will still have your Access till the last day of your subscription. Simply send us an email at info@digit-i.com and we’ll get on with your cancelation.
Digit-i has the right to terminate your Access in case you failed to abide by this agreement or if you failed to comply with our User guideline and no refund will be provided.
Refund Policy. In order to be eligible for a refund, you’ll have a timeline of 1 Month to inform us after your purchase, and our team will proceed with your refund.
The money will be refunded to the original payment method you’ve used during your purchase. Transfer fees are not included.
In case you have initiated the return after 1 Month, you will not be eligible for a refund. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
No refunds will be provided if you failed to comply with this agreement and if you failed to abide by our User guideline. We do not provide refunds for any partial subscription periods.
If Digit-i terminates a Subscriber’s subscription due to a breach by the Subscriber, missusing the portal or providing false information, the Subscriber will not be entitled to any refund and must pay any unpaid fees for the remaining unused portion of the subscription term. Termination does not relieve a Subscriber of its obligation to pay fees for any period prior to the effective date of termination.
Overdue Fees. If any fees are more than 30 days overdue, we may, without limiting our other rights and remedies, suspend or terminate access to the Services until the overdue amounts are paid in full. We will provide at least 7 days prior notice that fees are overdue before we do this, and we will not exercise this right if the Subscriber is disputing the applicable fees reasonably and in good faith and is cooperating diligently to resolve the dispute.
Termination by Us. Digit-i may terminate or suspend access to the Services, or suspend or deactivate a Subscriber’s or a user’s account, if the Subscriber or user breaches any obligations under these Terms. Digit-i may also terminate a Subscriber’s subscription if Digit-i discontinues the Services. We will use our best efforts to notify you in advance of any suspension or termination and help Subscriber’s retrieve their Subscriber Data; however, there may be some cases where we need to suspend access immediately in order to prevent harm to others.
Legal Limits
Disclaimer. Digit-i system and content is provided “AS IS” and “AS AVAILABLE” without warranty or express of any kind. We make no warranties of any kind, expressed or implied, guarantee, or assume responsibility for third party software. No information or advice whether oral or written obtained by you to Digit-i shall create any warranty on behalf of Digit-i.
Limitation of Liability. YOU AGREE THAT Digit-i UNDER NO CIRCUMSTANCES, WILL BE LIABLE FOR ANY INCIDENTAL PROBLEMS, INDIRECT, PUNITIVE, VIRUSES, DAMAGED DEVICES, CONNECTION PROBLEMS, LOSS CAUSED AS A RESULT OF YOUR DOING, DEVICES THAT ARE NOT FUNCTIONING WELL, COMPUTER FAIL, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS EMERGING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF Digit-i HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
YOU ACKNOWLEDGE THAT Digit-i NEEDS ACCESS TO AN INTERNET CONNECTION FOR IT TO FUNCTION WHICH YOU ARE SOLELY RESPONSIBLE FOR.
Notices, Governing Law and Disputes
Notices. Digit-i will provide Subscribers with notices, alerts and communications regarding the Services and these Terms electronically to the email address on file for your Account Owner. Account Owners may update their account information at any time by using their account settings. Any notice you are required or wish to provide to Digit-i may be provided to the contacts shown below under Contact Us.
Governing Law. The Services are provided by Digit-i from its offices in Egypt. All matters relating to access to and use of the Services will be governed by the laws of Egypt.
Contact Us
If you have any questions regarding the Services or these Terms, please contact us at: info@digit-i.com or at the contact information shown below. We will make every effort to answer your questions.
Digit-i For Smart Applications.
23, N3, D2.
Al Shiekh Zayed,
Giza Egypt
Tax No.:701-633-042
Comm Reg.: 25893